Shipping & Delivery

 

We ship worldwide but only confirmed address on PayPal. To prevent any delay for your orders, please provide us the identical buyer contact (email, telephone number, delivery address) to your PayPal account and confirmed address.

 

Shipping method : EMS/Korea Post

Estimated shipping time : 3-5 business days after dispatch

One day delivery is not available.

Please take into consideration that the products of your order may be unavailable or delayed in manufacturing due to conditions of materials or manufacturer.

 

Customs and Duties : International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

 

 



Easy Returns

 

Requests for exchange/refund are accepted only if the requests are made within 7 days of the date of receipt. The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of VICKY and we will make our best effort to process your request as soon as possible.

 

General for all products

1. All returns must be sent back to return address with a prior authorization. Unauthorized returns may be refused or disregarded. Get an authorization code from customer service and insert this code on outside of your package. This is to insure you an efficient process.

2. Returned items must be in their original condition.

3. VICKY may or may not reship the replacement or repaired items by the same courier sent.  VICKY reserves the right to decide upon reshipping methods.

4. VICKY is not responsible for items lost during return shipping. We recommend to use a registered mail or similar service to ensure your loss.

5. All refund will be made in US dollars.

6. Refund will be granted as a store merchandise(shop point), excluding the actual (original) delivery charge, refund items are not eligible for receiving free shipping or discounted shipping rate.

7. Customers can claim missing, undelivered, damaged, or lost package in 15 days after shipment is issued. Any claims after this period will be disregarded.

8. Customers can claim defect or wrong items the very day the order is delivered. Any claims after this period will be disregarded.

9. All packages sent back to VICKY should be declared as 'returned merchandise' with no commercial value on custom declaration form. Missing this part can result a detention, inspection, or rejection from the custom and VICKY does not hold a responsibility over custom issues. If custm duties are issued for returned item, these must be paid by customer's end. 10. Incomplete returns may be refused or disregarded. VICKY reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, VICKY's decision will be final.

 

Our return addresses:

VICKY by StyleWiki

5F, Grandprix bldg. 9, Teheran-do 10-gil

Gangnam-gu, Seoul

South Korea

135-933